Question 1

What is Fren?

Accepted Answer

Fren is an artificial intelligence platform designed for Public Affairs professionals, legal departments, consultancies and associations that need to track Spain's regulatory, political and parliamentary activity quickly and accurately.It combines data from official sources (Congreso, Senado, BOE, ministries) with generative AI techniques to answer questions in natural language, generate summaries and display interactive visualisations.

Question 2

Who is Fren designed for?

Accepted Answer

Fren is designed for:Public Affairs departmentsLegal and regulatory compliance teamsRegulatory and institutional communications consultanciesBusiness and sectoral associationsLaw firms specialising in regulationJournalists and political analystsPublic policy researchers and academics

Question 3

What sets Fren apart from other tools?

Accepted Answer

Fren stands out in four key areas:Conversational AI: ask in natural language, with no tedious filters or searchesInteractive visualisations: chamber seating charts, voting graphs, stakeholder networksCross-referenced data: combines initiatives, votes, sessions and press coverage in a single answerFull traceability: every answer cites the exact source (session, date, page)

Question 4

Where does Fren get its information from?

Accepted Answer

Fren integrates data from official and public sources:Official portals of the national chambers (Congreso de los Diputados and Senado) and the regional parliamentsBoletín Oficial del Estado (BOE) and the regional Official GazettesTranscripts of parliamentary sessions at national and regional levelWebsites and press rooms of the Ministries, La Moncloa and regional Departments (Consejerías)Regulatory bodies: CNMC, CNMV, AEPD, Banco de España...Public social media accounts of institutional officials

Question 5

Is Fren reliable? How does it avoid AI "hallucinations"?

Accepted Answer

Fren is designed to minimise the hallucinations typical of generative AI models as far as possible:Answers are generated from official sources retrieved in real time (RAG technique: Retrieval Augmented Generation)Every statement is accompanied by the exact citation to the specific session, vote or official gazetteThe system recognises when it does not have enough information and states so explicitly instead of making things upConstant internal audits of answer accuracy

Question 6

In which languages does Fren work?

Accepted Answer

Fren works primarily in Spanish, as its data corpus is focused on Spanish institutional activity. Even so, it lets you ask questions and get answers in whichever language you prefer.

Question 7

What does the Laws and Regulation module do?

Accepted Answer

The Laws and Regulation module lets you track all parliamentary initiatives, bills in progress, amendments and legislation published in the BOE or regional gazettes. You can ask about the status of a procedure, the next steps, legislation in force, projects by sector or keyword, and get an automated impact analysis.

Question 8

What does the Decision-makers module do?

Accepted Answer

The Decision-makers module lets you identify and get to know the public decision-makers relevant to your sector. It includes profiles of members of Congreso, senators and senior officials, their parliamentary track record, interventions, votes and social media activity.

Question 9

What does the Votes module do?

Accepted Answer

The Votes module shows you the result of any vote in the Congreso or Senado with an interactive visualisation of the chamber. You can see how each member voted individually, the breakdown by parliamentary group and the patterns of alignment between parties.

Question 10

What does the Session Records module do?

Accepted Answer

The Session Records module lets you run semantic searches across the full transcripts of the plenary sessions and committees of the Congreso, Senado and regional chambers. Find mentions of your company, sector or topic with the exact verbatim quote, date, session and speaker.

Question 11

What does the Political News module do?

Accepted Answer

The Political News module aggregates press releases from ministries and regulatory bodies, institutional agendas and news from leading media. It delivers briefings filtered by your sector and interests, helping you anticipate regulatory changes.

Question 12

How does the interactive chamber view work?

Accepted Answer

Fren's chamber view is a faithful SVG representation of the floor of the Congreso de los Diputados. Each seat shows the vote of the corresponding member with a colour code: green (in favour), red (against), yellow (abstention), grey (did not vote). Hovering over a seat shows the member's name, group and vote. Remote (telematic) votes appear in a separate section.

Question 13

What is Fren's semantic search?

Accepted Answer

Fren does not search for exact words but for the meaning of your query. If you ask about "clean energy", it will also find initiatives that talk about "renewable energies", "ecological transition" or "decarbonisation", even if they do not use the exact words you searched for. It is an intelligent search.

Question 14

Can Fren cross-reference information across modules?

Accepted Answer

Yes, that is one of its main advantages. For example, in a single question you can obtain: the status of a law (Laws and Regulation) + how the groups voted on its amendments (Votes) + what the spokespeople said in the debate (Session Records) + the press releases from the affected ministries (Political News).

Question 15

What kind of questions can I ask Fren?

Accepted Answer

Any natural-language question related to Spanish parliamentary, regulatory or political activity. For example:"What initiatives are there on electric vehicles?""How did the PP vote on the housing law?""Who is the PSOE health spokesperson?""Summarise the debate on the amnesty law for me""Give me the regulatory news for the pharmaceutical sector"

Question 16

What types of alert can I create?

Accepted Answer

FREN offers four types of subscription depending on your needs:Direct source alert: follow everything published by a specific source (a parliamentary chamber, a ministry, the BOE...). 100 credits/month.Initiative alert: follow a specific parliamentary initiative and get notified of every change of status (amendments, report, vote, publication). 100 credits/month.Public consultation alert: follow a project in hearing or public consultation and get notified of phase or deadline changes. 100 credits/month.Custom newsletter: a periodic email with everything relevant to the territories and topics you care about. Useful if you are monitoring several matters at once. 500 credits/month.You can combine them freely: for example, a general newsletter + 2-3 specific alerts for the laws most critical to you.

Question 17

How much does each alert or newsletter cost?

Accepted Answer

Individual alerts (direct source, initiative or consultation) cost 100 credits per month. Custom newsletters cost between 500 and 5,000 credits per month depending on their scope, and allow multiple territories and topics in a single email.Billing is recurring every 30 days from creation: we automatically deduct the monthly cost from your credit balance. It is not a Stripe subscription — it simply draws from the credits you already have.

Question 18

What happens if I run out of credits for an alert?

Accepted Answer

When the monthly charge for an alert is due and there is not enough balance, the subscription is paused automatically — it is not deleted. This is what happens:You stop receiving notifications from that source / initiative / newsletter.We send you a grouped email listing all your subscriptions paused that day, with a link to top up credits.The subscription details (filters, topics, etc.) are kept intact in your account.Once you have a balance again, you can manually reactivate whichever ones you want from the alerts panel, without having to reconfigure them.This way we do not lose your configuration even if you run out of credit for a while.

Question 19

When should I use an alert and when the chat?

Accepted Answer

They are two complementary modes:Chat (Ask): when you have a specific question today and want an answer right away. Ad-hoc, on-demand research.Alerts (Anticipate): when you want to make sure you don't miss anything on a topic in the future. 24/7 monitoring without opening the tool.Most professional users end up combining both: they use the chat to understand a topic in depth and, at the end, create an alert to stay up to date with future developments on that topic.

Question 20

Does Fren offer a free trial?

Accepted Answer

Yes, Fren offers a 15-day free trial with a limited number of questions (professional and deep-reasoning queries). It is ideal for trying out the platform with no commitment. You just need to sign up with your corporate email.

Question 21

How does Fren's credit model work?

Accepted Answer

Fren runs on a credit system that is consumed with each query. Consumption varies according to:Type of question: simple queries consume fewer credits than those requiring cross-referenced analysis of multiple sourcesAnswer mode: Pro mode consumes fewer credits than Think mode, which carries out more exhaustive researchYou can buy credit packages according to your needs: the larger the package, the better the price per credit. Check the up-to-date prices in the plans section.

Question 22

Do credits expire?

Accepted Answer

Purchased credits are valid for 12 months from the purchase date. Free-trial credits expire at the end of the 15-day trial period. We recommend buying the credit package that fits your usual usage.

Question 23

What payment methods does Fren accept?

Accepted Answer

Fren accepts credit and debit card payments (Visa, Mastercard, American Express) through Stripe, a PCI DSS-certified platform. For enterprise clients with custom rates, we also offer payment by bank transfer.

Question 24

Can I buy more credits at any time?

Accepted Answer

Yes, you can buy additional credit packages at any time from the billing panel. New credits are added to your existing balance. The larger the package you buy, the better the price per credit.

Question 25

Can I receive an invoice in my company's name?

Accepted Answer

Yes, Fren issues invoices with your company's tax details (NIF/CIF, legal name, address). You can configure these details in your profile. Invoices are sent automatically by email after each charge and are also available for download from your panel.

Question 26

Are there discounts if I buy more credits?

Accepted Answer

Yes, the price per credit decreases as you buy larger packages. For example, a 500-credit package has a better unit price than a 100-credit one. We also offer special rates for associations, NGOs and academic teams. Contact the sales team for more information.

Question 27

What limitations does the free trial have?

Accepted Answer

The free trial includes an initial credit balance so you can try out the platform for 15 days. It lets you explore all of Fren's features: every module, the interactive chamber view, semantic search, Pro and Think modes, etc. Once the trial credits are used up, you can buy credit packages to keep using Fren.

Question 28

Which AI models does Fren use?

Accepted Answer

Fren combines several AI models depending on the task:Reasoning models (such as GPT-5, Claude) for complex questions that require cross-referenced analysis.More efficient models: depending on the type of internal task being performed, smaller models are used to maximise efficiency and reduce response time.Semantic search models (encoders or embedding models) to find relevant information in large corpora. These are models adapted to the specific language of parliamentary or legislative texts.

Question 29

What are the Pro and Think modes?

Accepted Answer

Fren offers two answer modes depending on the complexity of the question:Pro: deep analysis with intermediate reasoning (~1 min)Think: exhaustive research with verification across multiple sources (several minutes)Choose the mode based on the type of question and how urgent it is.

Question 30

What is RAG (Retrieval Augmented Generation)?

Accepted Answer

RAG is the technique Fren uses to ensure reliable answers. Instead of generating answers solely from the model's trained "knowledge", Fren first searches for relevant information in its official databases and then generates the answer based on those documents. This avoids hallucinations and makes it possible to cite exact sources. In addition, Fren uses subagents, so if it does not find an answer to the user's question, it can adjust its search strategy.

Question 31

How often is the data updated?

Accepted Answer

Fren updates its data depending on the source:Daily: press releases, agendas, BOE, social mediaAfter each session: votes and interventions (same day)After each official change: the procedural status of initiatives

Question 32

What types of visualisation does Fren generate?

Accepted Answer

Fren automatically generates visualisations depending on the type of answer:SVG chamber view with the individual vote of each memberBar charts showing the breakdown by parliamentary groupTimelines of how initiatives evolveStakeholder networks with relationships and influenceComparison tables across parties, regions or periods

Question 33

How long does Fren take to respond?

Accepted Answer

It depends on the mode and the complexity:Pro: 30-90 secondsThink: 2-5 minutesFren shows progress in real time with streaming, so you can read while it generates.

Question 34

Does Fren respond in real time?

Accepted Answer

Yes, Fren uses response streaming: the text appears progressively as it is generated, without waiting for it to finish. In addition, in Pro and Think modes you can see the intermediate reasoning steps ("thoughts") to understand how it reaches the answer.

Question 35

Does Fren work with real or synthetic data?

Accepted Answer

Fren works exclusively with official, real data obtained from public sources: the portals of the Congreso, Senado, BOE, ministries, regulatory bodies, etc. It does not use synthetic or made-up data.

Question 36

How do I sign up for Fren?

Accepted Answer

Signing up is very simple:Go to the registration pageCreate an account with your corporate email or log in with Google/MicrosoftComplete your profile (name, organisation, areas of interest)Activate your 15-day free trialThe whole process takes less than 2 minutes.

Question 37

Can I log in with Google or Microsoft?

Accepted Answer

Yes, Fren supports Single Sign-On (SSO) with Google and Microsoft. It is the fastest and most secure way to access, especially if your organisation uses Workspace or Microsoft 365. You can also sign up with an email and password.

Question 38

I forgot my password, what do I do?

Accepted Answer

On the login screen you'll find the "Forgot your password?" link. Enter your email and we'll send you a recovery link. The link expires after 1 hour for security reasons. If you use SSO with Google/Microsoft, manage your password directly with your provider.

Question 39

Does Fren support multi-user accounts for companies?

Accepted Answer

Yes, Fren offers multi-user accounts for teams and companies. Each user has their own profile, chats and private history, while credits are shared across the whole organisation. There is an administrator account that manages users and the purchase of credits centrally. Contact the sales team for more information.

Question 40

Can I change my account email?

Accepted Answer

Yes, you can change the email associated with your account by contacting the support team at fren@vincesconsulting.com. We will verify your identity and the new email before making the change to prevent unauthorised access. If your account uses SSO with Google or Microsoft, manage the change directly with your provider.

Question 41

How do I delete my account?

Accepted Answer

You can request the deletion of your account and all your associated data from the settings section or by contacting support. Deletion is permanent and GDPR-compliant: your data is erased within a maximum of 30 days.

Question 42

Does Fren store the history of my conversations?

Accepted Answer

Yes, all your queries are saved in your personal, private history. You can review them, pick them up again or delete them whenever you want. The history is strictly individual: no one else in your organisation can see your queries (except in plans with optional shared spaces).

Question 43

Is Fren GDPR-compliant?

Accepted Answer

Yes, Fren fully complies with the European General Data Protection Regulation (GDPR). This includes the rights of access, rectification, erasure, portability, restriction of processing and explicit consent for any processing of personal data.

Question 44

Are my questions used to train AI models?

Accepted Answer

No. Fren does not use your queries to train AI models. Your questions and history are private and are used exclusively to answer you and improve your individual experience. We also do not share data with model providers for training purposes.

Question 45

Where is my data stored?

Accepted Answer

Fren's data is stored on Google Cloud (Firebase) cloud infrastructure in European regions (eu-west, europe-west). This ensures GDPR compliance and European data sovereignty.

Question 46

Is my data encrypted?

Accepted Answer

Yes, all data is encrypted:In transit: HTTPS/TLS 1.3 on all communicationsAt rest: AES-256 in databases and backupsAuth tokens: Firebase Auth with signed JWTs

Question 47

Does Fren share my data with third parties?

Accepted Answer

No. Fren does not sell or transfer data to third parties for commercial purposes. We only share the information strictly necessary with technology providers (Google Cloud, Stripe for payments) under confidentiality agreements and in compliance with the GDPR. See our Privacy Policy for full details.

Question 48

Does Fren work with personal data of members of Congreso/Senado?

Accepted Answer

Yes, but exclusively with public, official data: name, position, party, public interventions, votes, official statements, etc. All of that information is already published on official websites and is of public interest (Article 6.1.e of the GDPR: public-interest task).

Question 49

Does Fren carry out security audits?

Accepted Answer

Yes, we carry out regular security audits: code reviews, penetration tests, vulnerability monitoring and access reviews. In addition, our cloud providers (Google, Stripe) hold ISO 27001, SOC 2 and PCI DSS certifications.

Question 50

How do I contact the support team?

Accepted Answer

There are several ways to contact the Fren team:From within the platform, in the support sectionBy email at fren@vincesconsulting.comFor enterprise clients, a dedicated account managerWe usually reply within 24 hours on business days.

Question 51

How long does support take to respond?

Accepted Answer

The support team usually responds within 2 to 48 business hours, depending on the complexity of the query. For enterprise clients with specific needs, we offer dedicated managers with faster response times.

Question 52

Can I suggest new features?

Accepted Answer

Yes, please do! Fren is built on continuous feedback from professional users. You can send suggestions from the platform or by email. Many current features have been developed from customer proposals.

Question 53

Does Fren support enterprise SSO (SAML, Azure AD)?

Accepted Answer

Yes, for enterprise clients we offer integration with corporate identity providers via SAML 2.0 and OAuth 2.0 (Azure AD, Okta, Google Workspace). This makes centralised user management and automatic provisioning easier.

Question 54

Can I schedule automatic reports?

Accepted Answer

Yes, Fren lets you schedule recurring reports (daily, weekly) on specific topics that you'll receive by email. Useful for team briefings or periodic monitoring of a sector. Available on the Pro and Enterprise plans.

Frequently asked questions about FREN

About Fren

Modules and features

Alerts and monitoring

Pricing and subscription

Technology and AI

Account and access

Privacy and security

Support and help

Integration and enterprise

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